October 22, 2002

NTT Advanced Technology Corporation

In a joint initiative with Dell Computer Corporation

NTT-AT launches MatchMail QuickStartPack

All-in-one packaged solution allowing the construction of an EMS (Email Management System) in a short time and at low cost

NTT Advanced Technology Corporation (hereafter referred to as NTT-AT, headquartered in Shinjuku-ku, Tokyo, Japan; President: Kimio Tazaki) is, starting Tuesday, October 22, 2002, marketing MatchMail QuickStartPack, an all-in-one solution package in a joint initiative with Dell Computer Corporation (hereafter referred to as Dell Computer, headquartered in Kawasaki-shi, Kanagawa, Japan; President: Hiroshi Hamada). (http://www.matchcontact.jp/). The package allows the construction of an EMS (Email Management System) environment in a short time and at low cost.

Background

Today's widespread use of e-business is resulting in increasing numbers of inquiries being sent to contact centers by e-mail or through the centers' websites, giving rise to an urgent need to reduce the workload for handling such inquiries at the centers and to improve the quality of the answers, regardless of the size of the company. As a solution to these urgent issues, in April 2000 NTT-AT launched MatchMail, an automatic e-mail classification and distribution system, fully supporting the Japanese language. The company has undertaken a series of upgrades to take account of feedback on user needs, voiced in the fields across Japan, and is now releasing a new version MatchMail V2 with extended functions, including FAQ management and search.

The all-in-one packaged solution, called MatchMail QuickStartPack, has been developed in a joint program with Dell Computer, which allows MatchMail V2 to be introduced at a low initial cost and in a short time.

Overview

MatchMail QuickStartPack is a packaged solution containing the software, hardware, and installation work required for constructing an environment for a Japanese e-mail contact center in a short time.

Following a simple set-up operation on site, the environment will be ready to use at a low initial introduction cost.

The product includes

Software
- A complete set of the MatchMail software package
  - 1 set of Classify & Forward
  - 10 sets of Agent For Mail
  - 1 set of MatchReport
Hardware

OS

Microsoft Windows2000 Server^*

DB

Microsoft SQL2000 Server^*
Service work
- Installation work and provision of sample matching rules

For more details, please visit our Website at http://www.matchcontact.jp/

Price

9,800,000 yen (tax not included)

We are looking for sales partners

NTT-AT invites applications for business partners who will sell MatchMail QuickStartPack. Inquiries will be welcome particularly from system integrators, telemarketing companies, and consulting firms who are involved in the contact center business.

About Dell Computer Corporation

Dell Computer Corporation is the Japan Office of Dell Computer Corporation, a computer system manufacturer headquartered in Texas U.S.A., boasting the largest share in the worldwide computer market. The company operates on the Dell Direct Model, a unique business model of direct sales from a manufacturer. It started its sales, marketing and support businesses in Japan in January 1993. Its business has since been expanding rapidly mainly in the corporate market, making the company the second largest foreign subsidiary of Dell Computer Corporation, after the UK Office.

Company name: Dell Computer Corporation
Address (Head office): Solid Square East Tower 20F
580 Horikawa-cho Saiwai-ku, Kawasaki-shi Kanagawa, 212-8589
Incorporated: June 1989
Sales business launched: April 1993

*: Microsoft Windows2000 Server and Microsoft SQL2000 Server are registered trademarks of Microsoft Corporation in the US and/or other countries.

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